At TeraHoster Shells, our customers come first. We know how important support is, and how frustrating it can be not to have it. Therefore, we dedicate ourselves to our customers, and their satisfaction. We have deployed several innovative web-based methods for support, as well as 24/7 phone support.
Customer Account Panel
We have created a customized Customer Account Panel to assist our customers in handling their accounts, and obtaining support. We recommend that customers log into the Customer Account Panel first to obtain support. The Customer Control Panel enables you to modify your personal information, billing information, services, tools to monitor and manage your server and access to our online help desk.
Knowledge Base
We have compiled a list of frequently asked questions, tips, tutorials and information to assist our customers with handling their servers and accounts. Most of our customers' questions can easily be found here. We ask that customers try to find the answers here before requesting support.
24x7 Phone Support
Phone support is generally used for emergencies. Emergencies include server reboots, OS reinstalls and loss of network connectivity. If this is an emergency, please call us toll free at our number Fix/Phone, and dial extension our fix existing.
IRC Support
We provide live support via Internet Relay Chat (IRC) at our server. For up to the minute news and alerts, please join/idle in #terahoster. This is one of the easiest methods to obtain support. irc.terahoster.net SOON!
